Customer Assistance

For general information please call:

Hours

Monday - Friday: 8:00 - 5:00 CST

Phone

920-405-2644
800-236-9949

E-mail

simplicity@promotionaldesigns.com


Phone Orders

We are happy to take your orders by phone at Store Customer Assistance

Phone

920-405-2644
800-236-9949


International Orders

All shipments outside the United States are subject to a U.S. $15 document preparation fee per order. This fee is not included in the total listed on the order and will be added at the time of shipping.

The customer is responsible for all shipping charges, customs clearance, brokerage fees and provincial taxes.


Special Orders

If you are looking to order something that may not be available on this site, you can place a custom or special order. We have access to more than 600,000 products that can be customized with your logo.


Credits and Returns

All claims for non-receipt of merchandise, damaged goods or merchandise shortages must be reported within 10 days. Exchanges for program items must be made within 10 days. Freight charges for returned merchandise, except due to damaged or defective goods will be the responsibility of the customer.

All returns must be approved in advance. Call or e-mail customer service,simplicitygear@promotionaldesigns.com, for RMA (Returned Merchandise Authorization) number.


General Contact Information

Phone

920-405-2644
800-236-9949

Mail

Promotional Designs, Inc.
2280 South Ashland Ave.
Green Bay, WI 54304

E-mail

simplicitygear@promotionaldesigns.com